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Expert Program

ServiceNow Administration Fundamentals

Start your journey to becoming a ServiceNow administrator by mastering the fundamental skills required to manage the platform.
Upcoming Cohort: 10th Dec. 2025
Course Duration: 30 Hours
Course Price: From £2000/$2700
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400+ Students

ServiceNow Administration Fundamentals

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Course Overview

This course provides the foundational knowledge and skills required to administer a ServiceNow instance. It’s the first step for anyone looking to become a ServiceNow administrator. It also prepares you for the Certified System Administrator (CSA) certification exam.

  • Preparation for the Certified System Administrator (CSA) certification

  • Job referrals

  • Certificate of Course Completion

What You will Learn

  • ServiceNow Platform

    Understand the core components of the platform, including the user interface, database, and navigation.

  • User and Role Management

    Learn how to manage users, groups, and roles.

  • Configuration

    Master the skills for configuring forms, lists, and tables.

  • Workflow and Automation

    Explore the basics of creating and managing workflows and business rules.

Prerequisites

  • Basic IT knowledge

    No formal prerequisites, but a basic understanding of IT concepts is helpful.

Target Audience

  • Aspiring ServiceNow Administrators

    Individuals who want to start a career in ServiceNow administration and gain a foundational understanding of the platform.

  • IT Professionals

    System administrators and network engineers who want to expand their skills to include IT service management platforms.

  • Career Changers

    Professionals from non-IT fields who want to transition into a high-demand IT role.

  • Anyone interested in ServiceNow

    Anyone who wants to gain a foundational understanding of the platform and a recognized certification.

Course Details

Course Curriculum

Introduction to the ServiceNow Platform
This module provides a high-level overview of the ServiceNow platform, its core applications, and navigation.
User Interface and Navigation
Learn how to customize the user interface, use the application navigator, and manage personal settings.
User, Group, and Role Administration
Master the creation and management of users, groups, and roles to control access and permissions.
Application and Table Administration
Understand how to configure forms, lists, and tables and manage applications within the platform.
Workflow and Automation
This module covers the basics of creating and managing workflows, business rules, and automation scripts.
Security and Reporting
Learn how to implement security controls, configure access control lists (ACLs), and create reports for business insights.

Course Objectives

  • Immersive instructor-led sessions

    Participate in dynamic, hands-on sessions led by expert instructors to gain practical skills in a supportive learning environment.

  • Prepare for the Certified System Administrator (CSA) certification exam

    The course is specifically designed to prepare you for and pass the CSA exam, a foundational credential for ServiceNow professionals.

  • Build something real for your project portfolio

    You will complete a hands-on project that can be added to your professional portfolio to demonstrate your skills to potential employers.

  • Learn anytime with unlimited 1-year access to contents and tools

    Enjoy the flexibility of learning at your own pace with unlimited 1-year access to course contents and tools. Access reading materials, case studies, and interactive tools, providing a wealth of resources at your fingertips.

Frequently Asked Questions

Everything you need to know about our top rated course.

Who is a ServiceNow administrator?
A ServiceNow administrator is responsible for maintaining and configuring the platform for an organization.
Do I need coding skills for this course?
No, this course focuses on low-code/no-code administration and configuration.
Is there certification upon completion?
Yes, participants will receive a certificate upon successfully completing the course, which can be a valuable addition to your professional credentials.

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