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ServiceNow Administration Advanced

Take your ServiceNow administration skills to the next level by mastering advanced configuration, scripting, and security.

Duration35 Hours
FormatOnline, instructor-led
On completionCertificate

Course overview

This course builds upon the fundamentals and provides the advanced knowledge and skills required to manage a complex ServiceNow instance.

Job referrals
Certificate of Course Completion

What you'll learn

Advanced Platform Concepts

Understand advanced topics like system properties, upgrade management, and performance tuning.

Scripting

Learn to use client-side and server-side scripting to customize the platform.

Advanced Security

Explore advanced security features, including access control rules (ACLs) and instance security hardening.

Integration

Master the concepts of integrating ServiceNow with other systems.

Curriculum

5 modules · 35 Hours

01Advanced Platform Administration

This module covers advanced administration topics, including system properties, upgrade management, and performance tuning.

02Advanced Scripting

Learn how to write client-side and server-side scripts to customize the platform's behavior and functionality.

03Advanced Security and Data Management

Understand advanced security features, including access control rules (ACLs), instance security hardening, and data management best practices.

04Integration Hub and API

This module covers how to use the Integration Hub to build integrations and interact with the ServiceNow platform using APIs.

05Performance and Troubleshooting

Learn how to monitor the performance of your ServiceNow instance and troubleshoot common issues.

Who it's for

Experienced ServiceNow Administrators

Individuals who have already earned their CSA certification and want to deepen their skills.

ServiceNow Developers

Professionals who need a solid understanding of the platform's administration to build custom applications.

IT Leaders

Managers who need to understand the technical capabilities and limitations of the ServiceNow platform to make strategic decisions.

Solution Architects

Professionals who design complex ServiceNow solutions and need to understand advanced configuration and integration.

Before you start

ServiceNow Certified System Administrator (CSA) certification or equivalent experience is required.

How you'll learn

Immersive Instructor-Led Sessions

Participate in dynamic, hands-on sessions led by expert instructors to gain practical, real-world experience in a supportive learning environment.

Master advanced ServiceNow administration tasks

The goal is to provide advanced skills in configuration, scripting, and security, enabling you to manage and customize complex ServiceNow instances.

Build something real for your project portfolio

You will complete a hands-on project that can be added to your professional portfolio to demonstrate your skills to potential employers.

Learn Anytime with Unlimited 1-Year Access to Contents and Tools

Enjoy the flexibility of learning at your own pace with unlimited 1-year access to course contents and tools. Access reading materials, case studies, and interactive tools, providing a wealth of resources at your fingertips.

Questions

Is scripting a large part of this course?

Yes, this course includes a significant amount of content on scripting to enable advanced customization.

Will this course help me in a developer role?

This course is a strong stepping stone for a developer role by providing a solid foundation in scripting and advanced platform knowledge.

Is there certification upon completion?

Yes, participants will receive a certificate upon successfully completing the course, which can be a valuable addition to your professional credentials.

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