Expert Program

ServiceNow Administration Advanced

Take your ServiceNow administration skills to the next level by mastering advanced configuration, scripting, and security.
Upcoming Cohort: 14th Dec. 2025
Course Duration: 35 Hours
Course Price: From £2300/$3100

400+ Students

ServiceNow Administration Advanced

Course Overview

This course builds upon the fundamentals and provides the advanced knowledge and skills required to manage a complex ServiceNow instance.
  • Job referrals

  • Certificate of Course Completion

What You will Learn

  • Advanced Platform Concepts

    Understand advanced topics like system properties, upgrade management, and performance tuning.

  • Scripting

    Learn to use client-side and server-side scripting to customize the platform.

  • Advanced Security

    Explore advanced security features, including access control rules (ACLs) and instance security hardening.

  • Integration

    Master the concepts of integrating ServiceNow with other systems.

Prerequisites

  • Prerequisite

    ServiceNow Certified System Administrator (CSA) certification or equivalent experience is required.

Target Audience

  • Experienced ServiceNow Administrators

    Individuals who have already earned their CSA certification and want to deepen their skills.

  • ServiceNow Developers

    Professionals who need a solid understanding of the platform's administration to build custom applications.

  • IT Leaders

    Managers who need to understand the technical capabilities and limitations of the ServiceNow platform to make strategic decisions.

  • Solution Architects

    Professionals who design complex ServiceNow solutions and need to understand advanced configuration and integration.

Course Details

Course Curriculum

Advanced Platform Administration
This module covers advanced administration topics, including system properties, upgrade management, and performance tuning.
Advanced Scripting
Learn how to write client-side and server-side scripts to customize the platform's behavior and functionality.
Advanced Security and Data Management
Understand advanced security features, including access control rules (ACLs), instance security hardening, and data management best practices.
Integration Hub and API
This module covers how to use the Integration Hub to build integrations and interact with the ServiceNow platform using APIs.
Performance and Troubleshooting
Learn how to monitor the performance of your ServiceNow instance and troubleshoot common issues.

Course Objectives

  • Immersive Instructor-Led Sessions

    Participate in dynamic, hands-on sessions led by expert instructors to gain practical, real-world experience in a supportive learning environment.

  • Master advanced ServiceNow administration tasks

    The goal is to provide advanced skills in configuration, scripting, and security, enabling you to manage and customize complex ServiceNow instances.

  • Build something real for your project portfolio

    You will complete a hands-on project that can be added to your professional portfolio to demonstrate your skills to potential employers.

  • Learn Anytime with Unlimited 1-Year Access to Contents and Tools

    Enjoy the flexibility of learning at your own pace with unlimited 1-year access to course contents and tools. Access reading materials, case studies, and interactive tools, providing a wealth of resources at your fingertips.

Frequently Asked Questions

Everything you need to know about our top rated course.

Is scripting a large part of this course?
Yes, this course includes a significant amount of content on scripting to enable advanced customization.
Will this course help me in a developer role?
This course is a strong stepping stone for a developer role by providing a solid foundation in scripting and advanced platform knowledge.
Is there certification upon completion?
Yes, participants will receive a certificate upon successfully completing the course, which can be a valuable addition to your professional credentials.