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ITIL Intermediate

Deepen your expertise in IT service management and advance your career by mastering specific ITIL practices.

Duration30 Hours
FormatOnline, instructor-led
On completionCertificate

Course overview

This course builds upon the ITIL 4 Foundation, providing a deeper understanding of specific ITIL practices and their application. It is designed for those who want to advance their knowledge and career in IT service management. It also prepares you for various ITIL Intermediate certification exams.

Job referrals
Preparation for ITIL Intermediate certification exams.
Certificate of Course Completion

What you'll learn

Deep Dive into Practices

Gain in-depth knowledge of specific ITIL practices like Service Desk, Incident Management, and Problem Management.

ITIL Specialist Modules

Choose and focus on a specific ITIL Specialist area, such as Create, Deliver and Support (CDS) or Drive Stakeholder Value (DSV).

Practical Application

Learn how to apply ITIL concepts to real-world scenarios.

Continuous Improvement

Understand the importance and methods of continual service improvement.

Curriculum

4 modules · 30 Hours

01Review of ITIL 4 Foundation Concepts

This module provides a quick review of the key concepts from the ITIL 4 Foundation course to ensure a solid starting point.

02ITIL Specialist Modules (e.g., CDS, DSV)

This module provides an in-depth look at specialist areas such as "Create, Deliver and Support" (CDS) or "Drive Stakeholder Value" (DSV).

03ITIL Strategist Modules (e.g., Direct, Plan and Improve)

This module focuses on the strategic aspects of ITIL, including how to direct and plan improvements within an organization.

04ITIL Leader Modules (e.g., Digital and IT Strategy)

This module covers advanced topics for IT leaders, such as developing a digital and IT strategy.

Who it's for

IT Managers

Managers who want to deepen their knowledge of ITIL to improve service delivery within their teams.

Process Owners

Individuals responsible for specific ITIL processes like incident or change management.

Service Delivery Professionals

Professionals who manage the day-to-day delivery of IT services and want to optimize their processes.

Experienced IT Professionals

Individuals who have passed the ITIL 4 Foundation exam and want to advance their career by specializing in a specific ITIL area.

Before you start

ITIL 4 Foundation certification is required to take this course.

How you'll learn

Immersive Instructor-Led Sessions

Participate in dynamic, hands-on sessions led by expert instructors to gain practical skills in a supportive learning environment.

Prepare for ITIL Intermediate certification exam

The course is specifically designed to prepare you for and pass a chosen ITIL Intermediate certification exam, validating your advanced knowledge in a specific area of ITIL.

Build something real for your project portfolio

You will complete a hands-on project that can be added to your professional portfolio to demonstrate your skills to potential employers.

Learn Anytime with Unlimited 1-Year Access to Contents and Tools

Enjoy the flexibility of learning at your own pace with unlimited 1-year access to course contents and tools. Access reading materials, case studies, and interactive tools, providing a wealth of resources at your fingertips.

Questions

What is the ITIL certification path?

The path starts with ITIL 4 Foundation, followed by various Intermediate modules, and culminates in the ITIL Master certification.

Which Intermediate module should I choose?

The choice depends on your specific career goals. For example, CDS is for IT operations, while DSV is for customer engagement.

Is there certification upon completion?

Yes, participants will receive a certificate upon successfully completing the course, which can be a valuable addition to your professional credentials.

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