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Expert Program

ITIL 4 Foundation

Start your journey in IT service management by mastering the core concepts of the ITIL 4 framework.
Upcoming Cohort: 14th Dec. 2025
Course Duration: 20 Hours
Course Price: From £1500/$2000
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400+ Students

ITIL 4 Foundation

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Course Overview

This course introduces the core concepts of ITIL 4, the world’s most widely adopted framework for IT service management. It provides a foundation for understanding how to align IT services with business needs. It also prepares you for the ITIL 4 Foundation certification exam.

  • Job referrals

  • Preparation for the ITIL 4 Foundation certification exam.

  • Certificate of Course Completion

What You will Learn

  • ITIL 4 Core Concepts

    Understand the Service Value System (SVS) and the four dimensions of Service Management.

  • ITIL Guiding Principles

    Learn how to apply the guiding principles in a practical way.

  • The Service Value Chain

    Master the activities and workflows of the Service Value Chain.

  • Key ITIL Practices

    Explore the purpose of key ITIL practices like incident management, change enablement, and problem management.

Prerequisites

  • Prerequisite

    No formal prerequisites are required.

Target Audience

  • IT Professionals

    Individuals working in IT support, service desk, and other IT roles who need to understand ITIL principles.

  • Business Managers

    Managers who want to understand how IT services are delivered and how to align them with business needs.

  • Project Managers

    Professionals who manage IT projects and need to understand IT service management best practices.

  • Anyone interested in IT Service Management

    Anyone who wants to gain a foundational understanding of ITIL and a widely recognized certification.

Course Details

Course Curriculum

Introduction to ITIL 4
This module provides a high-level overview of ITIL 4 and the key concepts of service management.
Key Concepts of Service Management
Learn the fundamental principles of service management, including value, value co-creation, and stakeholders.
The Four Dimensions of Service Management
Understand the four key dimensions that are crucial for effective service management: organizations and people, information and technology, value streams and processes, and partners and suppliers.
The ITIL Service Value System (SVS)
This module covers the components of the ITIL SVS and how they work together to create value.
The ITIL Guiding Principles
Learn the seven guiding principles that guide all ITIL practices and activities.
The ITIL Service Value Chain
Understand the six activities of the Service Value Chain and how they transform demand into value.
ITIL Practices
This module provides an overview of the key ITIL management practices, such as incident management, service desk, and change enablement.

Course Objectives

  • Immersive Instructor-Led Sessions

    Participate in dynamic, hands-on sessions led by expert instructors to gain practical skills in a supportive learning environment.

  • Prepare for the ITIL 4 Foundation certification exam

    The course is specifically designed to prepare you for and pass the ITIL 4 Foundation certification exam, validating your foundational knowledge of IT service management.

  • Build something real for your project portfolio

    You will complete a hands-on project that can be added to your professional portfolio to demonstrate your skills to potential employers.

  • Learn Anytime with Unlimited 1-Year Access to Contents and Tools

    Enjoy the flexibility of learning at your own pace with unlimited 1-year access to course contents and tools. Access reading materials, case studies, and interactive tools, providing a wealth of resources at your fingertips.

Frequently Asked Questions

Everything you need to know about our top rated course.

What is ITIL?
ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management.
Is ITIL only for IT?
While its origins are in IT, the principles of ITIL can be applied to any service-based industry.
Is there certification upon completion?
Yes, participants will receive a certificate upon successfully completing the course, which can be a valuable addition to your professional credentials.

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